Front End management is directed by Head Cahiers. Head Cahiers sometimes were not present at their posted position. They would leave without indication and without a method of contact. This left cahiers in the front end struggling to maintain change in the tills and struggle to maintain team breaks and lunches.
We personally would supervise and direct front end. Temporary solutions for change would include exchanging bills and coin from two registers. We also had cahiers call the store manger on duty to get authorization for certain transactions.
Associates would often report that their Head Cahier was not supporting their needs. This included contacting various departments for help, reporting and documentation of theft or suspicious activity, help to maintain a clean font end appearance, and helping customers with loading. Sometimes, the stress of font end management would be stressful for Head Cahiers resulting in rude verbal and nonverbal interactions with various associates.
We personally would provide the support for the team through workforce management. Associates were invited to report to management for any human resource related issue or let us know. On occasion, we would need to report incidents of sexual harassment or verbal harassment.
